Faqs

Do you offer international shipping?

Currently we ship within the United States. International shipping is coming soon.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

What if my package is lost or delayed?

Please contact us at support@helloalabeauty.com and we’ll help resolve the issue.

How long does the trio lip combo last?

Wear time varies, but the formula is designed for comfortable everyday wear.

What jewelry can I clean with the pen?

The cleaning pen is suitable for most everyday jewelry including earrings, earring hooks, rings, and necklaces.

Can I use it on diamonds?

Yes, but always test on a small area first and follow the care instructions for your specific jewelry.

Can I use it on costume jewelry?

We recommend checking the jewelry manufacturer’s care guidelines before use.

Can I use it on How often should I clean my jewelry?

For everyday wear, once every 1–2 weeks is generally sufficient.

Is the cleaner refillable?

Yes. The cleaning pen is designed to be refillable.

Do you sell refills separately?

Yes. Refills are available for purchase separately.

Why did we create this?

Because we believe beauty products should solve problems, not create more steps. Every A.L.A Beauty product starts with one question: How can we make this easier?

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